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Privacy Policy

This Privacy Policy will come into force with immediate effect as of May 25, 2018 for existing customers as well as new customers. This Privacy Policy replaces all previous versions.

Section 1. General

The Personal Data Policy describes how SQUASHGEARpro collects, uses, passes and stores your personal information.

SQUASHGEARpro puts great importance to the careful handling of personal data and we therefore treat personal information with the utmost caution.

We follow the guidelines of data protection legislation / GDPR (General Data Protection Regulation):

that we clearly make our customers aware of the purpose of our processing of personal data.
that we limit our registration of personal data to information necessary for legal purposes.
that in certain cases, we may ask for your explicit permission to process your personal information.
that we respect your right to gain insight into your personal information and to request them to be corrected or deleted.

Section 2. Responsible for personal information

SQUASHGEARpro is responsible for your privacy and the handling of this information is in accordance with the law. We only pass on information to the following:

Shipping Company: Name, Address, Phone Number, Package Weight (In case of customs clearance, the purchase invoice is handed over)

Payment provider: Order amount for processing credit card payment. Credit card payment is handled by Bambora and SQUASHGEARpro does not have access to your credit card information.

Google Analytics: Regional information based on ip address for statistics usage.

SECTION 3. We process this personal information about you

When you use our website, we record some information about you. We only ask for personal information as part of the requested services. The information we collect is as follows:

Contact Information, Billing Address, Phone Number, Email Address
order History
Customer number, login information
IP address, device information, geographic information for google analytics

SECTION 4. Therefore, we process information about you

4.1 Creation as a customer

The use of SQUASHGEARpro assumes that you first create an account as a customer so that you can follow your order, print invoice and view previous orders. After signing up, we will save your entered personal details under the chosen username, password protected. We also store this information so that we can contact you as part of our obligation of the Agreement.

We do not disclose the information associated with your username to third parties unless it is necessary to comply with the agreement you enter into with us or if required by law.

4.2 Processing your order

When you place an order for us, we will process it using your personal information. When ordering at SQUASHGEARpro, we send your delivery address to the delivery company to fulfill the agreement. If you order goods outside of an EU country, we are obliged to disclose information about the products purchased to the shipping company for use in customs clearance.

4.3 Sensitive information

We do not collect and do not treat personally sensitive information, such as gender, CPR numbers, birthdays, religion, and the like.

4.4 Newsletter

We offer a newsletter in which we inform about our products and / or services. By default, the newsletter is disabled when you register as a customer. You must actively enable this. You can change this in your account at any time.

Section 5. Insight and deletion of personal information

You may request us to delete your personal information and account at any time.

Section 6. Transmission to third parties

We can pass your information to our business partners. These collaborators help to fulfill the agreement, limited to the freight company, the payment processing, and statistics for google.

Section 7. Cookies

Our website uses cookies.

Section 8. Google Analytics

We use Google Analytics (GA) and anonymous visit data sent to Google. Google uses the collected information for page statistics and no personal information is disclosed.

Section 9. Security, encryption (SSL)

SQUASHGEARpro uses encrypted connections (SSL, secure sockets layer) to protect all exchange of information.